1: We can not offer any refunds after an order has left a warehouse for any items deemed 'intimate'. Intimate items may include, but not limited to:
- Diapers or like items
FDA regulations (and other regulatory bodies for other countries) prevent us from being able to resell anything that has left a warehouse.
2: A customer must pay to reship any order that was returned to sender. This includes, but is not limited to, orders for which we were given an incorrect address or ones that were shipped to a UPS location but not picked up within the five-day holding window. Tykables my contact the customer regarding their order to arrange the shipment. Orders will be held for 30 days, after which they will be unpacked and no longer eligible to reship. If you wish to cancel an order that was returned, any and all shipping fees originally paid by Tykables will be deducted from your refund.
3: Customer will be billed for UPS intercepts. UPS charges us a fee for intercept services: hold for will call pickup, reschedule delivery, return to sender, and change the delivery address. This fee must be paid by the customer before the intercept is requested to UPS.
4: Daily shipping cutoff is 12 PM CST. Any orders received after that time are not guaranteed to ship out on that day.
5: Customer must file their own claim, to the shipping carrier, for damage incurred in transit.
6. Customers must file any lost package claims, though where they file them may differ:
- For USPS - contact your local post office.
- For UPS - contact Tykables so that we may file a claim and reship any missing package
7: Free shipping means we'll select the most cost-effective method of getting your order to you. Orders which may have multiple packages may be sent by different methods and/or carriers.
Change of Address, after the item has shipped:
We can help with this as long as the following conditions apply:
1: Carrier must be UPS
2: Shipping method must not be SurePost or i-parcel (see international orders)
3: Package must have at least one scan update in its tracking
4: Package must not be out for delivery
If these are all true, then call us or submit a ticket. UPS charges us an intercept fee and often times an additional fee depending on the new location. Once we have this fee from UPS we can bill you accordingly and have the change made.